Primrose School of West Lake Hills
Licensed Center · West Lake Hills, Travis County, TX · Operation No. 1661183
Primrose School of West Lake Hills holds a Full Permit issued March 15, 2018. In the state's 60-month public window it has 19 inspections on record with 16 cited deficiencies. The records below are republished verbatim from the Texas HHSC database.
License details
License status
Full Permit
Issued
March 15, 2018
Operation type
Licensed Center
Total capacity
162 children
Ages served
Infant, Toddler, Pre-Kindergarten, School
Address
3423 Bee Caves Rd Ste A100, West Lake Hills, TX 78746-6671
The 60-month record
19
Inspections
0
Assessments
1
Self reports
16
Deficiencies
Deficiencies by the agency's own weight: High 6 · Medium High 7 · Medium 3 · Medium Low 0 · Low 0. These are the state's precomputed counts, republished as-is.
Inspection history
| Date | Activity | Deficiencies cited |
|---|---|---|
| May 28, 2026 | Inspection | 0 |
| May 11, 2026 | Inspection | 0 |
| Apr 2, 2026 | Inspection | 0 |
| Mar 31, 2026 | Report | 0 |
| Dec 12, 2025 | Inspection | 0 |
| Nov 24, 2025 | Inspection | 0 |
| Nov 20, 2025 | Report | 2 |
| Nov 18, 2025 | Inspection | 0 |
| Nov 18, 2025 | Report | 1 |
| Nov 10, 2025 | Report | 0 |
| Aug 7, 2025 | Inspection | 0 |
| Jun 25, 2025 | Inspection | 0 |
| Sep 6, 2024 | Inspection | 0 |
| Aug 26, 2024 | Inspection | 2 |
| Aug 19, 2024 | Inspection | 2 |
| Mar 13, 2024 | Inspection | 0 |
| Feb 4, 2024 | Report | 1 |
| Oct 13, 2023 | Inspection | 0 |
| Oct 2, 2023 | Inspection | 3 |
| Oct 31, 2022 | Inspection | 0 |
| Oct 20, 2022 | Inspection | 1 |
| Feb 11, 2022 | Inspection | 0 |
| Feb 7, 2022 | Report | 1 |
| Jan 19, 2022 | Inspection | 0 |
| Jan 11, 2022 | Report | 1 |
| Nov 18, 2021 | Inspection | 2 |
| Sep 20, 2021 | Report | 0 |
Deficiency records
November 20, 2025 Standard § 746.305(a)(6) - Report Situation Placing Children at Risk
High Verbatim from the agency record
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
Corrected: December 4, 2025
November 20, 2025 Standard § 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
Medium High Verbatim from the agency record
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
Corrected: December 4, 2025
November 18, 2025 Standard § 746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
Medium High Verbatim from the agency record
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
Corrected: November 25, 2025
August 26, 2024 Standard § 746.3417(3) - Children Handwashing After Toileting or Diapering
Medium High Verbatim from the agency record
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Corrected: August 26, 2024
August 26, 2024 Standard § 746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
High Verbatim from the agency record
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Corrected: August 26, 2024
August 19, 2024 Standard § 746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation
Medium High Verbatim from the agency record
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
Corrected: August 20, 2024
August 19, 2024 Standard § 746.3417(3) - Children Handwashing After Toileting or Diapering
Medium High Verbatim from the agency record
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Corrected: August 19, 2024
February 4, 2024 Standard § 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
High Verbatim from the agency record
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
Corrected: March 11, 2024
October 2, 2023 Standard § 746.3401(a) - Annual Sanitation Inspection
Medium High Verbatim from the agency record
The required annual sanitation inspection was not available for review.
Corrected: November 10, 2023
October 2, 2023 Standard § 746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
High Verbatim from the agency record
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
Corrected: October 2, 2023
October 2, 2023 Standard § 746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
Medium Verbatim from the agency record
Current feeding instructions for four children were not available for review.
Corrected: October 6, 2023
October 20, 2022 Standard § 746.2426 - Infant May Not Sleep in a Restrictive Device
High Verbatim from the agency record
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
Corrected: October 20, 2022
February 7, 2022 Standard § 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
High Verbatim from the agency record
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
Corrected: February 18, 2022
January 11, 2022 Standard § 746.707 - Incident/Illness Report Form Shared with Parent
Medium Verbatim from the agency record
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
Corrected: January 21, 2022
November 18, 2021 Standard § 746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional
Medium High Verbatim from the agency record
There were more than one food allergy plan that did not have the parent's signature.
Corrected: December 3, 2021
November 18, 2021 Standard § 746.4135(b) - Children's Products- Annual Certification
Medium Verbatim from the agency record
The Children's Product certificates was last updated on 3-11-2020.
Corrected: November 24, 2021
About these records
These records come from the Texas Health and Human Services Commission database and cover the state's 60-month public window. Records synced from the agency on August 29, 2026. They reflect the agency's database as of that date; recent inspections may not appear yet, so verify current status with the agency or on the official record ↗. Facility operators can request a review through our corrections process.
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